Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in  the team.在需要时能将不同的人组合到团队中；在其团队中建立起强大的士气和精神；分享胜利与成功；鼓励开放式的对话；允许员工完成工作并为其工作负起责任；以团队整体的方式定义成功；营造团队归属感。

 

§    Experienced in supervising a team.有管理团队的经验。

§    Familiar with team goals, objectives, roles and responsibilities.熟悉团队的目的、目标、角色及责任。

§    Has lead team meeting to review progress and performance.曾主持讨论流程和绩效的团队会议。

§    Can describe current team and discuss the contribution of each and every team member.能够对当前的团队进行描述，并讨论每一团队成员做出的贡献。

§       Has participated in defining the ground rules for individual and team responsibilities.曾经参与制定关于个人和团队责任的基本规则。

§    Experienced with leading or managing a variety of teams.具有领导或管理多种不同类型团队的经验。

§    Can discuss alternative techniques for maintaining enthusiasm, energy and focus.能够讨论保持热情、动力和关注度的多种技术与方法。

§    Has communicated both within the team and to stakeholders.曾经进行过团队内部以及与利益关系人的沟通活动

§    Ensures that team members are on board, unified and moving in the same direction.保证每一位团队成员在岗位上，并齐心协力向同一方向前进。

§    Has led the definition of team mission and objectives for multiple teams.曾在多个团队中领导团队使命与目标的确定过程。

§       Can describe special talents and work styles of team members.能够描述出团队成员的特殊才能和工作风格。

§    Coaches team leaders on issues, problems and solution methods.在观点、问题与解决方法等方面对团队领袖进行指导。

§    Encourages information, constructive feedback and cooperation from others.鼓励来自他人的信息、建设性反馈及合作。

§    Fosters a collaborative work spirit across the organization.在组织内营造协同的工作氛围。

§    Creates an environment where cross-functional teams flourish.创造使跨部门团队富有生机的环境。

§    Manages conflict and competition between teams and across organizational lines.管理团队之间及组织内不同业务部门之间的冲突与竞争。

§    Seen as a leader in organization-wide initiatives that require cross-functional teams.在z组织内要求跨部门团队合作的行动中被视为领袖人物。

§    Extensive experience building and managing a team based organization.在建立和管理基于团队的组织方面具有广泛的经验。

Learns quickly when facing new problems; open to change; analyzes both successes and failures for clues to improvement; experiments and will try new approaches to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and underlying structure of anything.遇到新问题时能快速学习；对变化持开放的态度；分析成功与失败以获得提高；乐意尝试新方法和寻求解决问题的新方案；乐意接受来自陌生任务的挑战；快速掌握任何事物的本质和深层结构。

 

§    Actively seeks to understand own strengths and development needs.主动努力了解自身的优点和发展需求。

§    Understands own learning style.了解自己的学习风格。

§    Seeks and listens to feedback non-defensively.不抗拒寻求和听取反馈信息。

§    Uses mistakes, failures and successes as data for future planning and development.将失误、失败和成功作为未来规划和发展的参考依据加以利用。

§    Familiar with trade journals and materials published for professional specialty, industry, and business.熟悉专业领域、行业、业务相关的商业期刊和资料。

§    Actively participates in new learning opportunities.主动参与新的学习活动。

§    Applies feedback and changes behavior accordingly.有针对性地要求反馈与改变行为。

§    Uses own learning style in planning and implementing own development.利用自身的学习风格进行自我发展的规划与实施。

§    Develops and monitors programs which integrate learning with practice opportunities.开发并关注结合学习与实践机会的课程。

§    Demonstrates grasp of new information and its implications.说明自己对新知识及其含义的理解。

§    Helps others understand their learning style and how to use them in development work.帮助他人理解其学习风格以及如何将风格用于自身发展。

§    Maintains a network of professional contacts – Is knowledgeable of latest trends in his/her field.保持与专业网络的联系——获取所在专业领域的最新动态信息。

§    Works to create a climate that values learning and supports risk taking.努力营造崇尚学习和支持冒险的氛围。

§    Seeks responsibility of helping others learn – as teacher, coach, and mentor.希望担当帮助他人学习的责任，如担任教师、教练及指导者的角色。

§    Plays a leadership role in establishing a learning climate within the organization.在建立组织内学习氛围的过程中扮演领导者的角色。

§    Has contributed to the establishment of policies that support the value of continual learning.为建立支持持续学习价值观的政策作出贡献。

§    Is an expert on the latest trends and best practices in his/her field.是所在专业领域中最新思潮和实践信息方面的专家。

Comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.提出有心意的独特观点；容易在以前毫无联系的观点之间建立关联；在头脑风暴中常常被当作新颖及有价值观点的来源。

 

§    Exhibits interest in new ideas and experimentation.显示出对新观点和新尝试的兴趣。

§    Shares ideas and is open to other opinions and views.分享观点，并乐意听取其他的意见和看法。

§    Explores possibilities, opportunities and viability.探索可能性、机遇与生存能力。

§    Analyzes own assignments and work environment objectively.客观地分析自己的任务与工作环境。

§    Has contributed to and encouraged ideas; has built on suggestions of others.发表观点并鼓励他人发表意见；在他人建议的基础上有所发展。

§    Challenges ways of operating; looks for problems, bottlenecks or inefficiencies.挑战现有的运作方式；寻找问题、瓶颈或无效率点。

§    Maintains balance between innovation and pragmatism.保持创新与实用主义之间的平衡。

§    Monitors innovations in field and explores usefulness in won function.关注身边的创新活动，并探寻自己部门内的有用信息。

§    Encourages, solicits and rewards imaginative ideas.鼓励、恳求并奖励有想象力的观点和意见。

§    Supports experimentation and accepts occasional setback or failures.支持实验性尝试，接受偶然的挫折或失败。

§    Challenges conventional thinking.挑战常规性思维。

§    Adept at looking at old problems in new ways.擅长从新的角度观察老问题。

§    Promotes a climate that encourages fresh perspectives and ideas.发扬鼓励新鲜观点和看法的组织氛围。

§    Positions set backs or failures as learning opportunities.将挫折或失败视作学习的机会。

§    Has championed new initiatives within and beyond scope of position.支持职责范围内外的所有创新活动。

§    Encourages brainstorming, unrestrained thinking and innovative ideas.鼓励头脑风暴、无限制思考及创新观点。

§    Creates a climate that cultivates imagination, new ideas and experimentation.营造培育想象力、新观点和新尝试的氛围。

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.专注于达成内部与外部客户的希望和要求；获得第一手客户资料并将其用于产品和服务的改善；想客户所想；建立和保持与客户的有效关系，并得到他们的信任与尊敬。

§    Can identify and discuss customer expectations as relevant to own area.能够识别并评论与自己领域相关的客户期望。

§    Has monitored and reported on delivery of what was promised.关注并报告产品和服务承诺旅行的情况。

§    Has identified and resolved common customer problems, issues or concerns.发现并解决一般的客户关心的问题。

§    Able to apologize and express regret for situation, when appropriate.适当时，能够为某种情况道歉或表示遗憾。

§    Has conducted analysis of customer problems for trends and taken steps to avoid recurrence.引导对客户问题进行分析，并采取措施避免重复。

§    Can describe successful efforts in maintaining focus on customer satisfaction.能够描述出在保持对客户满意度的关注方面的成功范例。

§    Has conducted and acted on reviews of customer satisfaction issues/requests.组织并实施客户满意度相关问题与要求的讨论。

§    Can identify gaps in customer expectations versus actual service levels.能够识别客户期望与实际服务水平之间的差距。

§    Follows up to verify customer satisfaction and to keep customers informed.追根究底地核实客户满意度，并保持与客户的信息沟通。

§    Has had regular communications with management on measurements of customer satisfaction.与管理层就客户满意度的度量进行定期的沟通。

§    Participated in negotiating the terms of deliverables, service level agreements and expectations.参与产品、服务合约条款的谈判。

 

§    Has played a leading role in defining service levels and expectations for a major client.在为大客户定义服务水平与期望的过程中扮演领导角色。

§    Has communicated effectively with senior management on service issues.有效地与高层管理人员就服务问题进行沟通。

§    Coaches team members on how to deliver exceptional customer service.指导团队成员如何提供客户期望的服务。

§    Has extensive experience identifying and implementing customer satisfaction improvement initiatives.具有确定与实施客户满意度提升计划的广泛经验。

§    Makes achievement of customer’s goals a top priority for the team.将满足客户目标作为团队的最高宗旨。

§    Has defined processes and practices for managing customer satisfaction为管理客户满意度定义了流程与操作方法。

§     

Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information提供人们需要知晓的信息，以使他们更好地完成工作，并为自己是组织/团队的一员而感到欣慰；向个人提供信息以使其做出更加准确的决策；及时地提供信息。

 

§    Communicates well laterally – Consistently provides required information to team members.横向沟通良好——因而能够向团队成员提供所需信息。

§    Openly shares information to assist others with their jobs.公开地分享信息以帮助他人完成工作。

§    Practices basic active listening techniques to ensure information is received and understood.使用基本的主动倾听技巧以保证信息被接受和理解。

§    Able to use multiple modes of communication – does not rely solely on any one mode.能够使用多种沟通模式而不单纯依靠任何一种模式。

§    Provides information in a timely fashion.以一种及时的方式提供信息。

 

§    Communicates well up, down, and across the organization.在组织内部对上、对下、年横向沟通良好。

§    Consistently provides important information to others that furthers business objectives.一贯地为他人提供能够促进目标完成的重要信息。

§    Proactively determines and meets the information needs of others.有前瞻性地确定并满足他人对于信息的需求。

§    Effective at adapting communication structure, mode, and level of detail to the needs of others.有效地调整沟通结构、模式和详细程度以适应他人的需要。

§    Utilizes multiple communication methods to effectively address communication needs.使用多种沟通方法来有效地表达沟通的需求。

§    Consistently provides key information in an accurate and timely fashion.一贯地以一种准确而及时的方式提供关键信息。

 

§    Can communicate the most difficult or complex ideas clearly and effectively in all directions.能够清晰而有效地传达各方面的、复杂或难以表达的概念。

§    Facilitates effective information exchange between multiple groups. 促进多个团体之间有效的信息交换。

§    Counsels others in determining and meeting the information needs of others.在确定与满足他人信息需求方面为其他人提供建议。

§    Develops effective communications strategies within group to ensure information exchange.在团队内部发展有效沟通的战略以保证信息的交换。

§    Uses a broad range of techniques in communicating the most complex ideas to diverse populations.在与多种类型人群进行内容最为复杂的沟通过程中，使用广泛和多样的技术与方法。

§    Considered an excellent judge of what and how information should be communicated to others.被视为擅长判断“应当与他人交流什么信息”以及“如何与他人进行信息的沟通”的人。

Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.与各种类型，无论是上级、下级，组织内或者组织外的人均保持良好的关系；建立适当的和谐氛围；营造有建设性的、有效的人际关系；运用外交手段；能够舒适地缓和高度紧张的气氛。

 

§    Works effectively with immediate associates and management.与直接的工作伙伴和上级有效地合作。

§    Can discuss effective and ineffective styles of interaction.能够讨论互动关系中的有效和无效方式。

§    Aware of own as well as others’ roles and responsibilities.意识到自己和他人的角色与责任。

§    Willing to listen to another point of view.愿意倾听其他的观点和意见。

§    Understands impact of interactions with individuals and groups.理解个人间及团体间互动的效果与影响。

 

§    Establishes productive working relationships within and outside of own area.在自身领域内外建立多样的工作关系

§    Welcomed as member on a variety of teams.作为各种类型团队的成员都受到欢迎。

§    Establishes and maintains credibility with clients and teammates.建立和保持与客户和团队伙伴之间的信任。

§    Respects conflicting points of view.对相互冲突的观点给予尊重。

§    Resolves potentially harmful differences between individuals and groups of people.解决个人和团体间潜在的、有害的分歧和争论。

§    Well respected and able to influence key individuals inside and outside own group.非常尊重并能够影响自己团队内外的关键人物。

 

§    Highly effective at building partnerships with other functions or departments.高度有效地与建立其他部门的伙伴关系。

§    Coaches others on developing and maintaining cooperative and satisfying relationships.指导他人发展和保持另人满意的合作关系。

§    Sets the tone for interacting with other business functions or units.设置与其他业务部门或单位进行互动的基调。

§    Creates initiatives that foster communications, directness and spirit of cooperation.建立鼓励沟通、直率与合作精神的开端。

§    Has dealt effectively with highly difficult people and situations.有效处理难以应付的人和事。

§    Expert at arbitrating difficult situation with high stakes.公证判断高风险情景的专家。

§    Can elaborate on the impact of ineffective relationships on the bottom line.能够详细阐述处于底线的无效关系的后果。

Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others when he/she disagrees.专心、主动地倾听；具有听完他人诉说的耐心；能够准确地复述自己不同意的他人的观点。

 

§    Acknowledges that a message has been received.收到信息后告知对方。

§    Avoids distracting activities such as telephone calls or interrupting speakers.尽量避免接听电话之类分散注意力的行为，或打断说话者的话语。

§    Able to concentrate and give the speaker full attention.能够集中精力并给予说话者充分的注意。

§    Asks questions to validate the understanding of the subject matter.提出问题以确认对主题和中心内容的理解。

§    Demonstrates sensitivity to speakers by positive language, verbal and non-verbal.通过积极的、口头或非口头的语言，表示出对说话者的敏感。

 

§    Correctly interprets non-verbal signs such as body language or voice inflection.正确地解释身体语言或音调变化等非口语的信号。

§    Seeks clarification when necessary by giving and receiving feedback.必要时，通过给出与接受反馈信息来澄清事实。

§    Controls own emotional responses and reactions.控制自己的情绪反应。

§    Familiar with multiple ways of acknowledging that a message has been received.熟悉多种对收到信息作出应答的方法。

§    Listens carefully and attentively, encourages and accepts other points of view.仔细倾听，鼓励与接受其他的观点。

§    Asks questions to encourage clarification and common understanding.提出问题以促进问题的阐明和达成共识。

 

§    Routinely applies active listening skills such as silence, mirroring and paraphrasing.经常性地使用主动倾听的技巧，如沉默、反射和解释。

§    Adept at hearing, interpreting and applying verbally transmitted information.熟练地倾听、解释和使用口头传达的信息。

§    Demonstrates a high level of interest during all forms of communication.在所有形式的沟通中，表现出高度的兴趣。

§    Adept at interpreting non-verbal language.熟练地解释非口语的信息。

§    Widely considered a perceptive and discerning listener.被普遍认为是一个有理解力和辨识力的倾听者。

§    Conveys a sense of comfort, interest and being heard.传达一种令人愉悦、感兴趣和被倾听的氛围。

§    Applies intellectual and emotional attentiveness.使用机智并带有情感的关注方式。

Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently.能够通过配置资源（人力、资金、材料、支持等）来完成工作；能够在短时间内安排多项工作以达到目标；有效和高效率地利用资源。

 

§    Arranges information and files in a useful manner.以有效的方式编排信息和资料。

§    Has experience with planning, estimating and controlling techniques for specific activities.具有在具体项目中进行计划、估计和控制工作的经验。

§    Familiar with project administration tools and reporting capabilities.熟悉项目管理工具，具有汇报的能力。

§    Documents meetings and coordinates status reports and approvals on deliverables.组织会议、协调安排情况汇报和交付成果的审核工作。

 

§    Can marshal resources (people, funding, material, support) to accomplish significant objectives.能够配置资源（人力、资金、原材料、支持）以达成重要的目标。

§    Tracks and evaluates resource usage to evaluate effectiveness and efficiency.跟踪评估资源使用情况，评估其效用和效率。

§    Has monitored progress and generated project variance analysis reports.关注流程并对项目中的分歧进行分析报告。

§    Has in-depth knowledge of tools and technologies to organize information/manage projects.深刻掌握组织信息/管理项目的工具和技术。

§    Implements communications and reporting requirements to and from affected parties.落实工作涉及的各方沟通和汇报的条件。

§    Has planned and tracked multiple or complex projects involving many activities and deliverables.规划并跟踪多个复杂的、包括许多行动和成果的项目。

 

§    Has organized efficient processing of work request.组织高效率的工作处理流程。

§    Able to concurrently plan and track multiple projects involving many activities and deliverables.能够同时规划和跟进多个包含许多活动与成果的项目。

§    Maintains a structured approach for progress monitoring and reporting.维持结构化的进程监控与汇报方法。

§    Identifies, communicates and resolves conflicting schedules and dependencies.识别、沟通和解决相互冲突的时间安排和从属因素。

§    Active ion implementing tools/techniques to organize information and projects.主动运用工具/技术来组织信息和项目。

§    Active in establishing best practices for project, task, and information administration.主动设置项目、任务和信息管理的最佳实践范例。

Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.准确划定任务和项目花费时间的长度和难点；设定目的和目标；将任务分解为过程步骤；制定时间表并将任务分配到人；根据问题与障碍进行预测和调整；依据目标衡量绩效；评估结果。

 

§    Has participated in preparing and executing the overall project plan.参与准备和执行项目的整体规划。

§    Able to estimate, plan and manage own tasks using project management tools.能够使用项目管理工具评估、计划和管理自己的任务

§    Relates own tasks to others on project and to the project’s critical path.能将自己的任务与项目中其他任务，以及项目的关键路径联系起来。

§    Assists team members in planning, estimating and controlling specific activities.帮助团队成员规划、评估和控制具体的活动。

§    Maintains open communication among project participants and affected parties.在项目参与者和涉及的各方之间保持开放的沟通。

 

§    Experienced with defining, staffing, organizing and managing projects.在定义、组织与管理项目及为项目安排人员方面富有经验。

§    Has held regular and ad-hoc project reviews.召开定期和临时的项目评估会议。

§    Has monitored plan, critical path and risk areas and defined pro-active or corrective steps.监控计划、关键路径和风险范围，并详细说明预见性或纠正的步骤。

§    Identifies reporting requirements and creates monitoring and control mechanisms.确定汇报的条件并建立监控机制。

§    Keeps abreast of planning tools, techniques and innovations.保持必要的计划工具、技术和创新。

§    Has consulted on development and implementation of project plans.在项目计划的制定和实施方面进行咨询。

 

§    Provides project management consulting and education support.提供项目管理咨询和培训支持。

§    Monitors critical path of major projects; implements corrective actions.监控主要项目的关键路径；实施纠正程序。

§    Has championed company’s project management on high-risk, high-cost, high-impact projects.为公司在高风险、高成本、高效果项目中的管理付出努力。

§    Ensures efficient utilization of resources – technical, administrative and otherwise.保证高效率的资源（包括技术、管理及其他资源）利用。

§    Has managed projects with major impact, risk, or value to the organization.根据对组织的主要影响、风险或价值管理项目。

 

Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.将自己和他人的时间用在重要的事情上；快速地瞄准关键的少数并将繁杂而琐碎的事情放在一旁；能够迅速感知对达成目标有帮助或有阻碍的因素；减少障碍；创造关注。

 

§    Is able to effectively handle concurrent activities.能够有效地处理同时进行的多项活动。

§    Completes current work according to assigned priorities.根据赋予的优先权完成当前的工作。

§    Responds to changing demands and priorities; validates priorities with management.对变化的需求和优先权作出响应；与管理层确认优先顺序。

§    Responds to day-to-day operational priorities while still making progress on project work.在仍然对日常运作的优先顺序作出响应。

§    Can discuss the impact of current assignments on the overall goals and priorities.能够评论当前工作对于整体目标和优先权的影响。

 

§    Clarifies and handles multiple concurrent and diverse activities.澄清并处理多个不同的并发活动。

§    Quickly identifies potential conflicts that impact current delivery commitments.快速地识别影响承诺履行的潜在冲突。

§    Works with others to re-prioritize work and reschedule delivery dates as necessary.在必要时与他人一起对工作优先权进行重新排序并重新安排交付成果的日期。

§    Able to re-prioritize or re-negotiate changing commitments.能够重新区分优先次序或就承诺的变化进行再谈判。

§    Responds to shifting priorities while maintaining progress of regularly scheduled work.在保持正常计划工作继续照常进行的同时对优先权的变化作出反映。

§    Easily shifts gears from one initiative to another.容易地从一个创新活动调整到另一个创新活动中。

 

§    Handles multiple initiatives at the same time and integrates them into a comprehensive plan.同时处理多个创新任务并将其整合到一个综合性的计划中。

§    Monitors complex dependencies and responds accordingly.监控复杂的从属性因素从而做出响应。

§    Has a keen sense of business priorities and adjusts work effort accordingly.对业务优先权具有敏锐的感觉并据此作出工作调整。

§    Can speak to the relationship of strategy goals and tactical priorities.能够陈述战略目标和战术性优先权之间的关系。

§    Has addresses a multitude of critical, diverse and complex issues.能够说出许多重要、不同且复杂的观点和问题。

§    Consults to others on effective practices for creating realistic and challenging plans.向他人咨询建立现实主义的、富有挑战性的计划的有效方法。

§    Can speak the methods, tools, and techniques for managing organizational level priorities.能够说出管理组织层级优先权的方法、工具与技术。

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.使用严谨的逻辑和方法来解决难题，给出有效的解决方案；寻求一切富有成效的答案来源；能够识别隐性的问题；在分析方面特别优秀；观察细致深入，不满足于表面的答案。

 

 

§    Has used fact-finding techniques and diagnostic tools to identify problems.使用事件搜寻技术和诊断工具来识别问题。

§    Has identified and documented specific problems and resolution alternatives.识别具体问题和不同的解决方案，并将他们以书面文件的方式记录下来。

§    Has analyzed alternatives, risks and benefits and obtained decision on resolution.分析可能的解决方案、风险和利益，并得出关于解决方法的决策。

§    Is aware of problem management practices within area of responsibility.在职责范围内有意识地实行问题管理。

§    Can describe a specific problem and offer the perspective of each involved stakeholder.能够描述某个具体的问题并说出每个被涉及的利益关系人的观点。

 

§    Has identified and organized potential problem solvers for a variety of problems.能识别各种可能解决问题的人并将他们组织起来。

§    Has applied a specific problem solving methodology and associated tools and techniques.能够应用具体的问题解决方法及辅助工具和技术。

§    Can describe alternative problems solving approaches and their optimal uses.能够描述各种问题的解决方案以及它们的最佳应用方法。

§    Has analyzed and synthesized information and devised alternative resolution strategies. 对信息进行分析与综合，并设计出可选择的解决方案和策略。

§    Has identified and gained support from others to bring about buy-in and resolution.发现并获取他人的支持，以得到认可并解决问题。

§    Is familiar with and contributes to best practices for keeping relevant parties informed.熟悉并有助于维持关联各方得到信息的最佳途径。

 

§    Gains agreement on the problem solving process, risk assessment, decision points and criteria.在解决问题的流程、风险评估、决策要点与标准上达成协议。

§    Considers long term trends and broad business implications for alternatives.考虑解决方案的长期发展趋势和广泛的商业影响。

§    Has coached others in problem solvers and techniques and issues.对他人进行解决问题技巧与要点的培训和辅导。

§    Has successfully organized problem solvers and stakeholders for high impact problems.成功地组织问题解决者和利益关系人解决影响重大的问题。

§    Has significant experience with eliciting alternatives and assessing their impact.在得出备选解决方案以及评估其影响方面具有重要的经验。

§    Displays ability to reach decisions under conditions of uncertainty or high risk.在不确定或高风险的环境下表现出影响决策的能力。

§    Has brought about a successful resolution to high impact or cross-functional problems.曾成功地解决过有重大影响的、或涉及多个部门的问题。

Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.善于判断完成工作所必须的流程；知道如何组织人员和活动；了解将任务分离与合并、组合为高效率工作流程的方法；清楚需要衡量的指标及如何进行衡量；能够看出别人看不到的协同与整合的机会；能够将复杂流程简化；从较少的资源中得到较大的收益。

 

§    Interprets and documents work or process flow.解释工作流程并对其进行备案。

§    Able to map business processes and conduct value analysis.能够画出业务流程图并进行价值分析。

§    Familiar with relevant standards and procedures.熟悉相关的标准和程序。

§    Identifies ideas for process improvement, simplification or elimination.对流程改进、简化或撤消的想法有所认识。

§    Can discuss the concepts of process flow, cycle time, process time and waste.能够讨论流程步骤、周转周期、流程时间和浪费的概念。

 

§    In-depth understanding of a major process flow, components and issues.对主要流程、组成部分和问题有深入的理解。

§    Synchronizes the efforts of, and resources requirements for, several teams within a process.使同一流程中多个团队的工作进度和资源需求保持同步。

§    Can speak to the business and cost benefits of new processes.能够说出新流程带来的业务与成本利益。

§    Experienced with process optimization, diagnosis and improvement.流程优化、诊断与改进的经验。

§    Implements and monitors relevant procedures in adherence to standards.实施并依据标准监控有关程序。

§    Knowledge of tools and techniques for designing and implementing new processes.掌握设计和实施新流程的工具与技术。

 

§    Interprets and communicates process management data for complex problems.解释和沟通复杂问题中的流程管理数据。

§    Has consulted on process optimization approaches, tools and techniques.参考流程优化方法、工具和技术。

§    Able to address and remove obstacles and barriers to process improvement.能够识别和排除流程改进中的障碍与困难。

§    Active in establishing and promoting best practices.主动建立和提升最佳操作方法。

§    Leading role n business process definition and supporting infrastructure.在业务流程定义和支撑性基础设施中扮演领导者的角色。

§    Monitors marketplace for process ideas, tools and best practices.关注市场中有关流程的观点、工具和最佳实践。

§    Leading role in process management policies, practices and guidelines.在流程管理政策、操作与指引的制定中扮演领导者角色。

Can quickly find common ground and solve problems for the good of all; can represent own interests and yet be fair to others; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; gains trust and support of peers; encourages collaboration.能迅速找到共同立场并为所有人的利益而解决问题；能够在尊重自我兴趣的同时公平对待他人；能够以最安静的方式与同事一起解决问题；被视作团队的参与者和易合作的人；获得同僚的信任和支持；鼓励协作。

 

 

§    Knowledgeable in team mission and objectives.充分了解团队使命与目标。

§    Understands own role and responsibility within team.理解自己在团队中的角色和责任。

§    Is open, friendly, accepting, and supportive with team members.以开放、友好、接纳和支持的态度对待团队成员。

§    Openly shares information.公开分享信息。

§    Actively participates at team meetings.主动地参与团队会议。

 

§    Experienced in working on a wide range of teams.具有在各种团队中工作的经验。

§    Develops an effective working relationship with each team member.与每一位团队成员发展有效的工作关系。

§    Shows respect for differences and diversity.显示出对差异与多样性的尊重。

§    Identifies and addresses potential problems, issues within the team.认识到团队中潜藏的问题。

§    Consistently earns trust, respect and loyalty of team members.一贯地赢得团队成员的信任尊敬和忠诚。

§    Understand roles, responsibilities and interdependence of all team members.理解所有团队成员的角色、职责和相互依赖的关系。

 

§    Takes pride in and promotes individual and team accomplishments; shares credit.提升个人及团队的成就并为之自豪；分享信任。

§    Monitors individual and team effectiveness; recommends improvement.关注个人及团队的效率；推荐改进的方案。

§    Monitors individual and team morale; intervenes appropriately.关注个人及团队的士气；适当地进行干涉。

§    Considered a role model for a team player – expert in forming and leading teams.被视作团队成员的榜样——组成和领导团队的专家。

§    Maintains high levels of enthusiasm and energy under difficult or adverse situation.在困境或逆境中仍保持高度的热情与活力。

§    Influential in helping determining team strategy and policy.在帮助确定团队战略与政策时具有影响力。

§    Active in identifying and establishing team role in accomplishing organizational goals.主动地确定与建立团队在完成组织目标过程中的角色。