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<title><![CDATA[tyly8888'职业博客]]></title>
<link rel="alternate" type="text/html" href="http://tyly8888.blog.bokee.net"/>
<modified>2008-07-23T11-45-59 CST</modified>
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<copyright>Copyright (c) 2005,  tyly8888</copyright>


<entry>
<title>振宇天然综合植物蔬菜酵素混合粉</title>
<link rel="alternate" type="text/html" href="http://www.bokee.net/blogmodule/weblogcomment_viewEntry/2003539.html"/>
<issued>2008-07-23T11-45-59 CST</issued> 
<created>2008-07-23T11-45-59 CST</created>
<modified>2008-07-24T14-30-22Z</modified>
<id>tag:tyly8888.blogchina.com,2005://2003539</id>
<author>
<name>tyly8888</name>
<url>http://www.bokee.net/blogmodule/weblogcomment_index/tyly8888.html</url>
</author>
<dc:subject>振宇保健产品</dc:subject>
<content type="text/html" mode="escaped" xml:lang="zh_CN" xml:base="http://www.bokee.net"> 
<![CDATA[<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt"><strong><span style="FONT-SIZE: 18pt; COLOR: #666666; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt">振宇天然综合植物蔬菜酵素混合粉</span></strong><strong><span lang="EN-US" style="FONT-SIZE: 18pt; COLOR: #666666; FONT-FAMILY: Arial; mso-font-kerning: 0pt"><o:p></o:p></span></strong></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt"><span style="FONT-SIZE: 9pt; COLOR: #666666; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt">成份：洋车前子壳粉、</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #666666; FONT-FAMILY: Arial; mso-font-kerning: 0pt">SC</span><span style="FONT-SIZE: 9pt; COLOR: #666666; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt">菌、</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #666666; FONT-FAMILY: Arial; mso-font-kerning: 0pt">48</span><span style="FONT-SIZE: 9pt; COLOR: #666666; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt">种纯天然蔬果发酵物，果寡糖，果糖粉等。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #666666; FONT-FAMILY: Arial; mso-font-kerning: 0pt"><br /></span><span style="FONT-SIZE: 9pt; COLOR: #666666; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt">适用人群：纯天然食品，适合任何人群服用。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #666666; FONT-FAMILY: Arial; mso-font-kerning: 0pt"><br /></span><span style="FONT-SIZE: 9pt; COLOR: #666666; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt">保存：避免日晒，放置于阴凉干燥处。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #666666; FONT-FAMILY: Arial; mso-font-kerning: 0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt"><span style="FONT-SIZE: 9pt; COLOR: #666666; FONT-FAMILY: 宋体; mso-ascii-font-family: Arial; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-font-kerning: 0pt">精选台湾数十种植物、蔬菜的根茎叶天然原料以独特的生化科技手段研制而成，具有高活性、稳定性和安全性和快速分解脂肪、蛋白质等特点，其活性不会因温度升高而破坏，其稳定性不需要添加任何安定剂，也不需要冷藏，遇酸也不会破坏，原料皆取自天然物，绝不添加防腐剂、抗氧化剂、糖精、色素、香料等，不含重金属、残留农药及西药成份等，完全取自天然物有效成份制成。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #666666; FONT-FAMILY: Arial; mso-font-kerning: 0pt"><o:p></o:p></span></p>
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<entry>
<title>建立企业管理体系文件方案</title>
<link rel="alternate" type="text/html" href="http://www.bokee.net/blogmodule/weblogcomment_viewEntry/1402934.html"/>
<issued>2008-01-31T15-44-45 CST</issued> 
<created>2008-01-31T15-44-45 CST</created>
<modified>2008-07-23T01-29-00Z</modified>
<id>tag:tyly8888.blogchina.com,2005://1402934</id>
<author>
<name>tyly8888</name>
<url>http://www.bokee.net/blogmodule/weblogcomment_index/tyly8888.html</url>
</author>
<dc:subject>Default Cloumn</dc:subject>
<content type="text/html" mode="escaped" xml:lang="zh_CN" xml:base="http://www.bokee.net"> 
<![CDATA[<div class="p_entry2" id="textboxContent">
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%; TEXT-ALIGN: center" align="center">
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%; TEXT-ALIGN: center" align="center"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 18pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体"><span lang="EN-US"><o:p></o:p></span></span></strong></p>
<strong style="mso-bidi-font-weight: normal"><span lang="EN-US" style="FONT-SIZE: 18pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体"><o:p>&nbsp;</o:p></span></strong></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">一、概述</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">中国企业在日趋激烈的国内与国际市场竞争中，开始明显关注到企业内部管理的重要性。许多企业也投入了大量的精力、财力，希望建立完整的管理体系，提升公司的管理水平，来支持企业的发展。从目前看，代表现代管理技术最高成就的就是</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">ERP</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">技术，但事实是，相当多的国内企业在运用</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">ERP</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">技术上都没有成功，究其原因，就是因为企业的管理基础非常薄弱。而在薄弱的基础之上建立的管理体系，只能是支离破碎，缺乏完整的、系统的管理体系。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">中国企业要与国际企业同场竞技，必须要过两道&ldquo;关&rdquo;：一是管理规范化；二是员工职业化。完美的管理体系如同企业的&ldquo;地基&rdquo;，一个企业惟有脚踏实地建立、完善规范化管理体系，才有可能全面提升企业管理水平，实现快速发展，使基业长青！因此，规范化管理是中国企业绕不过去的发展阶段，是企业走向辉煌的必由之路！</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">阳光公司为企业提供管理咨询服务，协助解决企业的管理瓶颈，分析运行问题，解析管理工作，设计和梳理工作流程。依据国家法律法规和行业规范，建立健全各项管理制度，岗位工作规程，建立有效的运行机制。使企业成为一台高速运转的机器，各机构之间具有联动性、稳定性，跃上规范化管理的台阶。从过去的经验管理、感情管理转变为系统的、科学的管理，打好可传承、可复制、可持续发展的坚实基础。在充分进行企业现场调研的基础上，为企业提供管理体系文件，作为指导企业管理工作的参考资料和岗位培训教材。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">二、建立体系管理文件所要解决的问题</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、管理大杂烩现象</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><span style="mso-spacerun: yes"><font face="Times New Roman">&nbsp;&nbsp;&nbsp; </font></span></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">管理一个企业，就像管理一支军队，必须成系统、成建制，必须有清晰的战略目标，有严密的组织结构，有明确的奖惩机制，一个接一个战役地打，一个接一个山头地攻，来不得半点虚假和花俏，这样企业才能够令行禁止、攻无不克、战无不胜。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">随着市场经济的发展，很多企业领导越来越重视企业管理，为了加强企业管理，不惜投资大量的费用进行</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">CI</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">形象策划、广告宣传、产，品促销、</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">IS9000</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">认证、</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">5S</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、绩效考核、甚至建立</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">ERP</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">系统，东一榔头，西一棒子，投入越来越多，花费越来越高，拼凑了一盘&ldquo;管理大杂烩&rdquo;，结果企业的管理仍然是危机重重，这里的关键问题是，企业管理缺乏&ldquo;目标&rdquo;，企业管理不成&ldquo;体系&rdquo;，虽然搞了那么多的办法、制度，但由于没有考虑整个企业各条块之间管理上的互相支持、互相依赖和互相关联！其&ldquo;事与愿违、成效甚微&rdquo;，自然也就是情理之中，毫不奇怪了。缺乏系统的管理体系，企业依然缺乏发展后劲。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、老总文化就是企业文化</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">据管理学家统计，中国企业平均寿命只有</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4.5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">年，民营企业则更短，只有</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2.5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">年。创业者辛苦成立一个企业，历经千难万险，企业却突然之间轰然倒塌，在给公司造成巨大经济损失的同时，对社会也产生极大的负面影响。所以中国企业普遍面临的严峻问题就是如何做强、做大、做长？</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业只靠一两个人的聪明或勤奋是远远不够的，没有一个不断完善的管理体系，企业依然不能持续发展。因此，建立健全管理体系，对企业来说是至关重要的。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、制度难以执行问题</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">好的制度总是无法实施。原因在什么地方呢？就在于我们许多公司总是在&ldquo;人治人&rdquo;、&ldquo;人斗人&rdquo;的怪圈里运转，靠个人的行为去维系企业的生存，并没有真正建立一套法制的系统来管理我们的企业。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">讲到规范化管理，人们会想到：管理规范化就是制度管理，于是就开始定规章制度，公司的制度越定越多，就能说明公司的管理越规范。许多企业导入一个</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">IS9000</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">就认为自己公司的管理已经规范了，但实际情况绝不仅仅只是制定规章制度这么简单。规范化管理就是给企业的管理打好地基。企业规范化管理系统应该包含六个子系统，这是企业管理的六根地基桩：（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）企业发展战略规划系统；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）企业流程设计系统；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）组织结构系统；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）部门及岗位描述系统；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）规章制度设计系统；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">6</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）企业管理控制系统。要把六根桩深深打入企业地基，在六根桩的基础上经营管理企业，企业大厦就稳了。企业要想做大做强，战略与执行力缺一不可。企业虽有好的战略，会因缺乏执行力而最终失败，因此，很多企业已经认识到执行的重要性。而规范、健全的管理体系正是企业高效执行的关键。相反，管理基础薄弱、管理系统不规范只能造成执行力缺失，使企业腾飞的&ldquo;翅膀&rdquo;脆弱不堪。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">这就要求企业在重视制度规范的同时，通过建立、健全企业管理体系，不断提升管理系统的水平来完善、发展自己，惟有这样，企业才有能力持续发展、长久生存。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、没有明确的目标，&ldquo;摸着石头过河&rdquo;</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">无明确工作目标，无明确工作计划，无明确工作程序，无明确工作标准。许多企业的每一个层级的管理人员和基层员工并不明白，也不会制定自己的工作计划，因为总是习惯于等待由上级来下达任务，制定计划。更为严重的是，一些企业的中层管理人员工作几年甚至十几年，却从来不会写自己的工作计划和工作总结。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业的管理必须要明确的目标，必须配合公司整体战略目标去逐步实施。如果没有互相的支持与联系，企业的管理系统最终还是会瘫痪的。无论是管理人员，还是操作人员，必须在事前就要明确，自己应当做什么，怎样去做，做到什么程度（标准），唯有这样，企业的最终目标才能实现。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">三、建立体系管理文件可促进企业跃进上现代化管理行列</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、目标导向</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业不再&ldquo;摸着石头过河&rdquo;，建立企业发展的战略目标，确定企业发展方向、将战略目标转换为企业运转的月、季、年度目标，使企业战略目标得到实施；再把目标进行有效分解，通过组织机构的协调，把企业的年度目标分解到组织里的各个模块；最后把各个功能模块的目标再继续分解到每一个具体的岗位，使每一个岗位都有清晰的岗位工作目标。每一个具体岗位的员工又必须做一个重要的工作，工作目标的承诺。承诺了目标，才能实施绩效考核和激励。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、市场导向</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业对市场具有前瞻性的先导，市场导向呈现出愈来愈明显的服务性的趋势，而不仅仅是产品。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、人性化导向</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p><font face="Times New Roman">&nbsp;</font></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p><font face="Times New Roman">&nbsp;</font></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">解决企业两个问题，一是员工愿不愿意工作，二是员工能不能工作。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、标准化</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">量化管理标准，建立工作指标，不能量化的指标，做到质化它的标准，使每个员工只能按照标准去做，没有第二条路可走。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、程序化</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">在管理系统中，建立管理程序化。为了达到这个目标，具有过程设计，工作推进，路径设计。因此，企业在日常工作中，具有工作流程的设计、实施以及工作流程的不断优化。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">6</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、数字化</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">管理最终必须实施信息化和数字化。划分出管理的各种功能模块，形成一个信息化和数字化管理的神经系统。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">四、建立体系管理文件的基础和依据</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、向管理要效益是现代企业经济增长点。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">许多企业正面临着从经验管理、感情管理向系统管理转变，这需要冒很大的风险，需要非常痛苦、彻底的变革，然而一旦登上第三个台阶&mdash;&mdash;系统管理，企业就有可能真正获得持续发展和壮大。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、建立企业的运行机制是企业文化的重要组成部分。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业文化不是嘴巴说一说就有的，也不是把口号标语挂在墙上就形成的，它实际上应融入每一个员工的思想行为中，一个动作，一个眼神所透出来的，才是真正的企业文化。员工的共同价值观在支持什么？不支持什么？这就是企业文化。企业文化分成四个层次：</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）表层文化：视觉、标识形象：服装、徽标、信纸、信封等</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）浅层文化：员工言行规范：走路、说话、待人接物</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）中层文化：整个企业的管理体制是否建立、健全，整个企业管理系统运行状况、效果和效率的结合。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）深层文化：企业魅力：愿景、价值观、品牌的内涵等深层的东西。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">很多企业还停留在表层文化和浅层文件上，我们应该向中层文化和深层文化进军。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、规范化管理是企业发展的两条腿</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业管理必须具有系统性，各个管理系统之间必须是联动的，就像一台机器一样，只有各零、部件有机结合，才能保证机器高速、高效运转。在现代企业管理中，企业管理有五个硬件系统必须建立健全：（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）发展战略规划；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）规范化管理；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）人力资源管理；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）市场营销管理；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）资本运营管理。其中战略目标管理系统就是企业的大脑，规范化管理是企业的两条腿，必须脚踏实地。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、企业的规范化管理需要建立健全的七个模块，以及模块与模块之间的关系。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第一个模块：发展战略</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">必须规划企业的发展战略，这是企业要做的第一件事情，换句话讲，企业一定要锁定目标市场，到底要抢占的市场是什么？向哪个方向发展？这是企业必须要清楚的。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第二个模块：核心流程</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业在战略规划确定、目标市场锁定的前提下，用一个什么样的核心业务流程运转，才能最大限度地占有企业的目标市场。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第三个模块：组织结构</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">影响企业行为，将直接决定企业运作的功能是否健全。因此组织结构不是靠总经理画出来的，而应根据企业的战略发展规划需求、核心业务流程、市场需求导向的指引来精心设计。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第四个模块：工作流程</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业有多少个具体的工作流程，流程须经过多少组织模块，每个流程是如何确定的？在工作的流程中，责权利如何清晰？资源如何被分配？现代企业管理流程先于、重于和大于部门的设置。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第五个模块：岗位描述</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业组织结构里设计了多少部门？每个部门的功能是什么？部门与部门之间的互动关系是什么？每个部门里面的三定（定岗、定编、定员）标准是什么？每一个岗对企业所产生的价值是什么？然后企业还要把部门内每一个岗位的价值分析出来。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第六个模块：绩效管理</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">绩效考核不等于绩效管理。绩效管理是一个系统，绩效考核只是其中的一个工具。先进的绩效考核法是目标考核法。企业首先要确定奋斗目标，确定工作责任，才能进行绩效考核。简单的排名、评分往往会把企业员工&ldquo;考糊&rdquo;了。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第七个模块：激励机制</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">激励应该包含在整个企业管理的全过程中，而不仅仅是事后激励，还应有事前、事中激励等。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">只有这样，企业的管理才能形成系统，才有了灵魂，有了核心。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">五、体系管理文件的内容</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、战略目标、经营理念</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">就是向员工、消费者和市场亮明身份：&ldquo;我是谁？我是干什么的？&rdquo;让员工、消费者和市场对企业有一个明确的认知和定位。所以战略目标和经营理念是企业规范的化管理的第一个组成部分。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、程序流程、表格设计</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">一个现代化企业先考虑流程后考虑部门，流程比部门更重要，流程大于部门。流程的作用是：把企业日常工作过程做一个良好的设计，使常规性的工作能够有条不紊，使突发性的工作能够未雨绸缪。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">表格设计的作用是：帮助企业把日常工作做的更加清晰规范，因此表格设计必须做到简明好用、程序配套。更重要的是程序和表格的设计和规范，能够为企业信息化和数字化管理打下非常良好的基础。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、组织结构、功能模块</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">明确企业的核心业务流程，核心业务流程确定后，就能够推算出企业需要怎样的组织结构才能支持企业发展战略规划的实现。组织结构确定之后，又需要明确在这个组织结构里的每个功能模块的职责。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、部门岗位、权责价值</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">部门岗位的权责分析的规范。企业应对部门和岗位权责、员工的任职进行准确、实用和规范地描述。企业的持续发展必须靠&ldquo;法治&rdquo;的管理系统，靠任职资格来规范员工、管理者的任用和考评标准。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">岗位价值分析能够明确企业每一个岗位对公司产生的具体价值，对公司核心目标和核心价值观贡献的重要性。也是岗位工资及其他待遇的标准基础。因此，企业的岗位描述具有良好的授权的功能。任职资格描述对员工工作能力具有判断的功能。岗位价值分析对员工工作所产生的贡献具有检验、评价的功能。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、规章制度、纪律规范</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业规章制度是指全体员工都需遵守的游戏规则。制度不是越多越好，但有一个前提，制订了就必须执行。制度就像一把不断上下挥动的刀，没有员工违反它时，制度似乎并不发挥作用，但是只要有人违反，那就必须有过必罚、有罪必惩。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">6</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、管理控制、决策支持</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">在日常工作中有多少需要控制的模块？</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">在每一个控制的模块里有多少个控制点？</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">每一个控制点信息反馈的频率是多少？</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">这此信息的收集、分析、使用和保密级别是如何设定的？</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">只有经过处理的信息才能够支持企业的决策行为。一个管理者必须思路清晰，谋定而后动。在企业里真正有效地建立起一个管理的控制系统和决策的支持系统。这个系统对于企业尤其是企业的各级管理者来说是非常有价值的。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">六、体系管理文件构成</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">1</span></strong><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">、《第一册：管理手册》</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; VERTICAL-ALIGN: baseline; TEXT-INDENT: 32pt; LINE-HEIGHT: 150%"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">确定企业的目标、结构、功能之间的关系，是管理体系的纲领性文件，汇集了企业管理的全部工作内容：（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）企业管理目标；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）体系构成；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）核心业务流程；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）组织机构；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）领导职责；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）部门职能。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">2</span></strong><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">、《第二册：工作流程》</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; VERTICAL-ALIGN: baseline; TEXT-INDENT: 23.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 1.92"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">系统分析企业，梳理和设计工作流程：（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）绘制工作流程图，直观的反映流程中的输入、输入出、业务点、控制点以及流程中的工作内容。（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）描述工作流程，建立流程依据和工作记录。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">3</span></strong><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">、《第三册：工作记录》</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; VERTICAL-ALIGN: baseline; LINE-HEIGHT: 150%"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><span style="mso-spacerun: yes"><font face="Times New Roman">&nbsp;&nbsp;&nbsp; </font></span></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">作为企业管理工作的载体，从各种角度反映企业工作动态。汇集了企业各种表格的标准格式。是企业建立</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">ERP</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">信息管理系统的基础文件。包括：（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）职能</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; VERTICAL-ALIGN: baseline; LINE-HEIGHT: 150%"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">部门管理记录；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）生产岗位操作记录。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">4</span></strong><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">、《第四册：岗位责任制》</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; VERTICAL-ALIGN: baseline; TEXT-INDENT: 32pt; LINE-HEIGHT: 150%"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">描述领导层、管理层和作业层各级岗位。也是国家安全生产法赋予企业管理的重要内容。具有针对性、可操作性。同时《也是岗位技能培训的基础教材和工作依据。内容包括：（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）岗位职责；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）岗位任职条件；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）岗位权限；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）主要工作内容；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）考核指标。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">5</span></strong><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">、《第五册：管理制度》</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; VERTICAL-ALIGN: baseline; TEXT-INDENT: 23.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 1.92"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">是治理企业的法规和依据，包括企业体系规章、工作制度、控制制度、国家相关法律法规等内容。内容包括：（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）体系规章；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）工作制度；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）相关法律法规。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">6</span></strong><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">、《第六册：绩效管理》</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; VERTICAL-ALIGN: baseline; TEXT-INDENT: 23.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 1.92"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">建立企业工作考核和评价体系，检查各级组织、个人工作履行情况，提供奖惩依据，激励员工热情，保持工作可持续提高。包括：（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）绩效管理方案；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）部门、员工考核标准；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）考核评价记录。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66">&nbsp;</p>
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</entry>

<entry>
<title>建立企业管理体系文件方案</title>
<link rel="alternate" type="text/html" href="http://www.bokee.net/blogmodule/weblogcomment_viewEntry/1402819.html"/>
<issued>2008-01-31T14-44-52 CST</issued> 
<created>2008-01-31T14-44-52 CST</created>
<modified>2008-07-24T14-30-22Z</modified>
<id>tag:tyly8888.blogchina.com,2005://1402819</id>
<author>
<name>tyly8888</name>
<url>http://www.bokee.net/blogmodule/weblogcomment_index/tyly8888.html</url>
</author>
<dc:subject>Default Cloumn</dc:subject>
<content type="text/html" mode="escaped" xml:lang="zh_CN" xml:base="http://www.bokee.net"> 
<![CDATA[<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%; TEXT-ALIGN: center" align="center"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt">建立企业管理体系文件</span><span lang="EN-US" style="FONT-SIZE: 18pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%; TEXT-ALIGN: center" align="center"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 18pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">方<span lang="EN-US"><span style="mso-spacerun: yes">&nbsp;&nbsp;&nbsp; </span></span>案<span lang="EN-US"><o:p></o:p></span></span></strong></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%; TEXT-ALIGN: center" align="center"><strong style="mso-bidi-font-weight: normal"><span lang="EN-US" style="FONT-SIZE: 18pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体"><o:p>&nbsp;</o:p></span></strong></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">一、概述</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">中国企业在日趋激烈的国内与国际市场竞争中，开始明显关注到企业内部管理的重要性。许多企业也投入了大量的精力、财力，希望建立完整的管理体系，提升公司的管理水平，来支持企业的发展。从目前看，代表现代管理技术最高成就的就是</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">ERP</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">技术，但事实是，相当多的国内企业在运用</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">ERP</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">技术上都没有成功，究其原因，就是因为企业的管理基础非常薄弱。而在薄弱的基础之上建立的管理体系，只能是支离破碎，缺乏完整的、系统的管理体系。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">中国企业要与国际企业同场竞技，必须要过两道&ldquo;关&rdquo;：一是管理规范化；二是员工职业化。完美的管理体系如同企业的&ldquo;地基&rdquo;，一个企业惟有脚踏实地建立、完善规范化管理体系，才有可能全面提升企业管理水平，实现快速发展，使基业长青！因此，规范化管理是中国企业绕不过去的发展阶段，是企业走向辉煌的必由之路！</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">阳光公司为企业提供管理咨询服务，协助解决企业的管理瓶颈，分析运行问题，解析管理工作，设计和梳理工作流程。依据国家法律法规和行业规范，建立健全各项管理制度，岗位工作规程，建立有效的运行机制。使企业成为一台高速运转的机器，各机构之间具有联动性、稳定性，跃上规范化管理的台阶。从过去的经验管理、感情管理转变为系统的、科学的管理，打好可传承、可复制、可持续发展的坚实基础。在充分进行企业现场调研的基础上，为企业提供管理体系文件，作为指导企业管理工作的参考资料和岗位培训教材。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">二、建立体系管理文件所要解决的问题</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、管理大杂烩现象</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><span style="mso-spacerun: yes"><font face="Times New Roman">&nbsp;&nbsp;&nbsp; </font></span></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">管理一个企业，就像管理一支军队，必须成系统、成建制，必须有清晰的战略目标，有严密的组织结构，有明确的奖惩机制，一个接一个战役地打，一个接一个山头地攻，来不得半点虚假和花俏，这样企业才能够令行禁止、攻无不克、战无不胜。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">随着市场经济的发展，很多企业领导越来越重视企业管理，为了加强企业管理，不惜投资大量的费用进行</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">CI</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">形象策划、广告宣传、产，品促销、</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">IS9000</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">认证、</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">5S</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、绩效考核、甚至建立</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">ERP</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">系统，东一榔头，西一棒子，投入越来越多，花费越来越高，拼凑了一盘&ldquo;管理大杂烩&rdquo;，结果企业的管理仍然是危机重重，这里的关键问题是，企业管理缺乏&ldquo;目标&rdquo;，企业管理不成&ldquo;体系&rdquo;，虽然搞了那么多的办法、制度，但由于没有考虑整个企业各条块之间管理上的互相支持、互相依赖和互相关联！其&ldquo;事与愿违、成效甚微&rdquo;，自然也就是情理之中，毫不奇怪了。缺乏系统的管理体系，企业依然缺乏发展后劲。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、老总文化就是企业文化</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">据管理学家统计，中国企业平均寿命只有</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4.5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">年，民营企业则更短，只有</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2.5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">年。创业者辛苦成立一个企业，历经千难万险，企业却突然之间轰然倒塌，在给公司造成巨大经济损失的同时，对社会也产生极大的负面影响。所以中国企业普遍面临的严峻问题就是如何做强、做大、做长？</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业只靠一两个人的聪明或勤奋是远远不够的，没有一个不断完善的管理体系，企业依然不能持续发展。因此，建立健全管理体系，对企业来说是至关重要的。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、制度难以执行问题</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">好的制度总是无法实施。原因在什么地方呢？就在于我们许多公司总是在&ldquo;人治人&rdquo;、&ldquo;人斗人&rdquo;的怪圈里运转，靠个人的行为去维系企业的生存，并没有真正建立一套法制的系统来管理我们的企业。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">讲到规范化管理，人们会想到：管理规范化就是制度管理，于是就开始定规章制度，公司的制度越定越多，就能说明公司的管理越规范。许多企业导入一个</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">IS9000</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">就认为自己公司的管理已经规范了，但实际情况绝不仅仅只是制定规章制度这么简单。规范化管理就是给企业的管理打好地基。企业规范化管理系统应该包含六个子系统，这是企业管理的六根地基桩：（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）企业发展战略规划系统；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）企业流程设计系统；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）组织结构系统；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）部门及岗位描述系统；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）规章制度设计系统；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">6</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）企业管理控制系统。要把六根桩深深打入企业地基，在六根桩的基础上经营管理企业，企业大厦就稳了。企业要想做大做强，战略与执行力缺一不可。企业虽有好的战略，会因缺乏执行力而最终失败，因此，很多企业已经认识到执行的重要性。而规范、健全的管理体系正是企业高效执行的关键。相反，管理基础薄弱、管理系统不规范只能造成执行力缺失，使企业腾飞的&ldquo;翅膀&rdquo;脆弱不堪。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">这就要求企业在重视制度规范的同时，通过建立、健全企业管理体系，不断提升管理系统的水平来完善、发展自己，惟有这样，企业才有能力持续发展、长久生存。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、没有明确的目标，&ldquo;摸着石头过河&rdquo;</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">无明确工作目标，无明确工作计划，无明确工作程序，无明确工作标准。许多企业的每一个层级的管理人员和基层员工并不明白，也不会制定自己的工作计划，因为总是习惯于等待由上级来下达任务，制定计划。更为严重的是，一些企业的中层管理人员工作几年甚至十几年，却从来不会写自己的工作计划和工作总结。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业的管理必须要明确的目标，必须配合公司整体战略目标去逐步实施。如果没有互相的支持与联系，企业的管理系统最终还是会瘫痪的。无论是管理人员，还是操作人员，必须在事前就要明确，自己应当做什么，怎样去做，做到什么程度（标准），唯有这样，企业的最终目标才能实现。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">三、建立体系管理文件可促进企业跃进上现代化管理行列</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、目标导向</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业不再&ldquo;摸着石头过河&rdquo;，建立企业发展的战略目标，确定企业发展方向、将战略目标转换为企业运转的月、季、年度目标，使企业战略目标得到实施；再把目标进行有效分解，通过组织机构的协调，把企业的年度目标分解到组织里的各个模块；最后把各个功能模块的目标再继续分解到每一个具体的岗位，使每一个岗位都有清晰的岗位工作目标。每一个具体岗位的员工又必须做一个重要的工作，工作目标的承诺。承诺了目标，才能实施绩效考核和激励。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、市场导向</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业对市场具有前瞻性的先导，市场导向呈现出愈来愈明显的服务性的趋势，而不仅仅是产品。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、人性化导向</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p><font face="Times New Roman">&nbsp;</font></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p><font face="Times New Roman">&nbsp;</font></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">解决企业两个问题，一是员工愿不愿意工作，二是员工能不能工作。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、标准化</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">量化管理标准，建立工作指标，不能量化的指标，做到质化它的标准，使每个员工只能按照标准去做，没有第二条路可走。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、程序化</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">在管理系统中，建立管理程序化。为了达到这个目标，具有过程设计，工作推进，路径设计。因此，企业在日常工作中，具有工作流程的设计、实施以及工作流程的不断优化。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">6</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、数字化</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">管理最终必须实施信息化和数字化。划分出管理的各种功能模块，形成一个信息化和数字化管理的神经系统。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">四、建立体系管理文件的基础和依据</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、向管理要效益是现代企业经济增长点。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">许多企业正面临着从经验管理、感情管理向系统管理转变，这需要冒很大的风险，需要非常痛苦、彻底的变革，然而一旦登上第三个台阶&mdash;&mdash;系统管理，企业就有可能真正获得持续发展和壮大。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、建立企业的运行机制是企业文化的重要组成部分。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业文化不是嘴巴说一说就有的，也不是把口号标语挂在墙上就形成的，它实际上应融入每一个员工的思想行为中，一个动作，一个眼神所透出来的，才是真正的企业文化。员工的共同价值观在支持什么？不支持什么？这就是企业文化。企业文化分成四个层次：</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）表层文化：视觉、标识形象：服装、徽标、信纸、信封等</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）浅层文化：员工言行规范：走路、说话、待人接物</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）中层文化：整个企业的管理体制是否建立、健全，整个企业管理系统运行状况、效果和效率的结合。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）深层文化：企业魅力：愿景、价值观、品牌的内涵等深层的东西。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">很多企业还停留在表层文化和浅层文件上，我们应该向中层文化和深层文化进军。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、规范化管理是企业发展的两条腿</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业管理必须具有系统性，各个管理系统之间必须是联动的，就像一台机器一样，只有各零、部件有机结合，才能保证机器高速、高效运转。在现代企业管理中，企业管理有五个硬件系统必须建立健全：（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）发展战略规划；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）规范化管理；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）人力资源管理；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）市场营销管理；（</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">5</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">）资本运营管理。其中战略目标管理系统就是企业的大脑，规范化管理是企业的两条腿，必须脚踏实地。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">4</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、企业的规范化管理需要建立健全的七个模块，以及模块与模块之间的关系。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第一个模块：发展战略</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">必须规划企业的发展战略，这是企业要做的第一件事情，换句话讲，企业一定要锁定目标市场，到底要抢占的市场是什么？向哪个方向发展？这是企业必须要清楚的。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第二个模块：核心流程</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业在战略规划确定、目标市场锁定的前提下，用一个什么样的核心业务流程运转，才能最大限度地占有企业的目标市场。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第三个模块：组织结构</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">影响企业行为，将直接决定企业运作的功能是否健全。因此组织结构不是靠总经理画出来的，而应根据企业的战略发展规划需求、核心业务流程、市场需求导向的指引来精心设计。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第四个模块：工作流程</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业有多少个具体的工作流程，流程须经过多少组织模块，每个流程是如何确定的？在工作的流程中，责权利如何清晰？资源如何被分配？现代企业管理流程先于、重于和大于部门的设置。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第五个模块：岗位描述</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">企业组织结构里设计了多少部门？每个部门的功能是什么？部门与部门之间的互动关系是什么？每个部门里面的三定（定岗、定编、定员）标准是什么？每一个岗对企业所产生的价值是什么？然后企业还要把部门内每一个岗位的价值分析出来。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第六个模块：绩效管理</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">绩效考核不等于绩效管理。绩效管理是一个系统，绩效考核只是其中的一个工具。先进的绩效考核法是目标考核法。企业首先要确定奋斗目标，确定工作责任，才能进行绩效考核。简单的排名、评分往往会把企业员工&ldquo;考糊&rdquo;了。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">第七个模块：激励机制</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">激励应该包含在整个企业管理的全过程中，而不仅仅是事后激励，还应有事前、事中激励等。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">只有这样，企业的管理才能形成系统，才有了灵魂，有了核心。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 32.05pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><strong style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 黑体">五、体系管理文件的内容</span></strong><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">、战略目标、经营理念</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'">就是向员工、消费者和市场亮明身份：&ldquo;我是谁？我是干什么的？&rdquo;让员工、消费者和市场对企业有一个明确的认知和定位。所以战略目标和经营理念是企业规范的化管理的第一个组成部分。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 31.9pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.66"><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; mso-bidi-font-size: 10.0pt"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.0pt; mso-hansi-font-